Privacy Policy

How Active Health Recover collects, uses, protects and shares personal and health information — written to be read, not skimmed past.

Overview

Active Health Recover (“we”, “us”, “our”) operates this website and provides healthcare services from our clinic in Spring Lake, New Jersey. This Privacy Policy explains what information we collect when you visit our website, subscribe to our newsletter, contact us or receive care from our team, and how we use and protect that information.

We aim to handle your information the way we would want ours handled: carefully, transparently and only for clear purposes.

Information we collect

Information you give us. Your name, email address, telephone number, postal address, appointment preferences and any message or enquiry you send through our forms or by email.
Newsletter preferences. The topics, frequency and format you select when you subscribe.
Clinical information. Where you receive care from us, the medical history, examination findings, test results and treatment notes your clinicians create in your record.
Insurance and billing details. Policy information, claim references and payment records needed to arrange and invoice your care.
Technical information. Standard website data such as pages visited and the type of device used, collected in aggregate to keep the site working well.

We do not ask for information we do not need, and we do not ask for sensitive health details through the general contact form.

How we use information

To reply to enquiries, arrange appointments and provide the care you have requested.
To send the newsletter and clinic updates you have asked to receive.
To process insurance claims, pre-authorisation requests and billing.
To keep accurate clinical records and support safe, coordinated care across our team.
To improve our services, monitor waiting times, and understand which information is most useful to patients.
To meet our legal, regulatory, accounting and professional obligations.

Health information and confidentiality

Health information is treated as sensitive and is protected by applicable federal and state law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies to our services. Access to clinical records is limited to the care team involved in your treatment and to administrative staff who need specific information to do their job. We release health information only with your authorisation, or where the law requires or permits it — for example, in a medical emergency, to report certain public health matters, or in response to a valid legal order.

Our separate Notice of Privacy Practices, provided to patients at registration, contains additional detail about your rights under HIPAA. You can request a copy at any time.

Cookies and website analytics

Our website uses essential cookies and similar technologies needed for basic functions such as remembering form progress and displaying interactive content. We may also collect aggregated, non-identifying statistics to understand how visitors use the site.

Essential cookies cannot be switched off through our site because the website requires them to work.
Analytics information is reviewed in aggregate and is not used to identify you personally.
You can block or delete cookies in your browser settings; some parts of the site may then behave differently.

We do not sell, rent or trade personal information. We share information only in the following circumstances:

With your consent or at your request, for example when we refer you to a specialist or share results with another clinician.
With our care team — physicians, dentists, dietitians, therapists and coordinators involved in your treatment.
With service providers who support our operations, such as secure email and newsletter platforms or billing services, under contracts that require confidentiality and appropriate security.
With insurers and payers as needed to verify benefits and process claims.
When the law requires it, including lawful requests from regulators, courts or public health authorities.

How long we keep information

Clinical records are retained for the period required by professional and state record-keeping rules, which is generally several years after your last visit or, for certain patients, longer. Newsletter subscription details are kept until you unsubscribe. Enquiry emails are kept only as long as needed to help you and to maintain a reasonable record of our correspondence.

How we protect your information

Access controls and role-based permissions limit who can see your records.
Data is transmitted over encrypted connections and stored in systems with security monitoring.
Our team receives regular privacy and security training, and we review our procedures as technology and threats evolve.
Where a breach affecting your information occurs, we will notify you and the relevant authorities as required by law.

No system can be guaranteed completely secure, so we ask you not to send sensitive clinical details through the general contact form or by ordinary email.

Your choices and rights

Unsubscribe at any time through the link in any newsletter, or via our unsubscribe page.
Update your preferences — change topics, frequency or contact format whenever you like.
Access your information — request a copy of your clinical record or the personal details we hold about you.
Request corrections to information that is inaccurate or incomplete.
Ask questions about our handling of your information, or raise a concern with us directly.

Depending on where you live, additional rights may apply under state privacy laws. We will explain what is available to you when you contact us.

Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information online from children. Children’s clinical information is provided by a parent or guardian, is recorded in the child’s clinical record, and is handled with the same confidentiality described above.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in the law. The version published on this page is the current one, and material changes will be highlighted on the website. Where a change significantly affects how we use your information, we will contact you using the details you have given us.

Contact us about privacy

For any question about this policy, or to exercise a right described above, please contact our team by email at contact@activehealthrecover.com or by telephone on +1 732-449-8800. Our full postal address is shown on our Contact Us page.

This policy is provided for transparency and does not limit any rights you have under applicable law.